Return & Refund Policy

At The Burns Creative, each order is created with care, and I want you to be happy with your purchase! Because many of my products are made to order, I have a few guidelines regarding returns, exchanges, and refunds.

Print-on-Demand Products

Most of the apparel and other print-on-demand products are made specifically for you after your order is placed. Because these items are custom-produced for each customer, I am unable to accept returns or exchanges for reasons such as incorrect sizing, a change of mind, or ordering the wrong item.

I encourage you to carefully review product descriptions, sizing charts, colors, and other details before completing your purchase.

Damaged, Defective, or Incorrect Items

I want every order to arrive as expected. If your item arrives damaged, defective, or different from what you ordered, please contact me within 7 days of delivery through my website’s contact page.

Please include your order number, a description of the issue, and clear photographs of the item, if applicable. I will review the issue and work with you to determine an appropriate resolution, which may include a replacement or refund.

Other Products

Return eligibility for products that are not made to order may vary by item. Please contact me before returning any eligible product to receive instructions. Unauthorized returns may not be accepted.

Cancellations and Order Changes

Because many of my products enter production shortly after an order is placed, I cannot guarantee that cancellations or changes can be accommodated. If you need to make a change, please contact me as soon as possible. Once production has begun, an order may no longer be eligible for cancellation or modification.

Thank you for supporting my small business!
I truly appreciate your purchase and the opportunity to create something special for you.